This page printed on
07 Feb 2018 at 10:20

For reference, the url of this document is:

© South East Employers 2018

Mediation & Conflict Resolution in the Workplace

A three-day Mediation and Conflict Resolution in the workplace course delivered by SEE , endorsed by the Institute of Leadership and Management (ILM).

This course will give you the skills and confidence to undertake mediation from the initial meeting with the parties through to closure, following a well established mediation model.

View the case study done by skills for Justice in conjunction with SEE and Surrey CC PDF 147Kb

View the conflict management handbook including assignment requirements PDF 357Kb

“a good workshop with plenty of opportunity to practice”

“great trainers who encouraged all to participate”

“great course, interactive and lots of information”

“really valuable skills”

Target Audience

This course is intended for individuals, managers or councillors who are interested in resolving conflict at work.


SEE Members: £950 + vat per delegate

Non-members: £1150 + vat per delegate


Jennifer McNeill and Sue Keogh

View details of the next programme at SEE Offices in Winchester.

About us

SEE is a Regional Employers' Organisation. We offer advice to local authorities across the south east, in addition to a range of training, development and consultancy opportunities tailored to your needs.


Key areas covered

  • Benefits of dealing with conflict
  • How to recognise conflict
  • Dealing with conflict effectively
  • Tools and strategies
  • Good practice and standards
  • The mediation model
  • Preparing for mediation
  • Practicing mediation
  • Action planning
  • Review and evaluation of learning

You will also challenge your own feelings to ensure you remain objective, impartial and constructive. These skills are transferable across all areas at work, from team working, managing staff, and building effective relationships with external partners and the community.


To arrange this 3 day course for your authority or for further information please contact or call 01962 840664.

View all our mediation services.