Learning and Development

Mediation courses

Our mediation courses are delivered by facilitators trained and accredited by ILM. You may just need a refresher course, or you may want to build mediation into your business by training your own in-house mediators. We can tailor our delivery to your needs.

We found the training very interesting and useful. Jennifer is a great trainer – very calm, measured and experienced. It was useful for our team to spend time together, share ideas and learn from an expert.

Attendee, bespoke mediation course

Three-day ILM Mediation Course

This course is endorsed by the ILM with their qualification and certificate upon successful completion.

Previous participants have said:

A good workshop with plenty of opportunity to practice.

Great trainers who encouraged all to participate.

Great course, interactive and lots of information.

Really valuable skills.

Topics covered include:

  • Benefits of dealing with conflict in the workplace
  • Identifying conflict and deciding which intervention is appropriate
  • Role of mediation in dealing with conflict
  • Skills and behaviours for dealing with conflict effectively
  • Mediation strategies
  • The theory and practice of mediation – from introduction to building a mediation agreement
  • Mediation challenges and how to handle them

The course is aimed at individuals, managers and councillors who are interested in resolving conflict at work.

The?Learner Handbook 2018-2020 gives further details of the course and assignments.

This course includes a significant amount of practical work to develop and hone the right skills for successful mediation. Delegates will be assessed on their practical skills during the course and be required to undertake three assignments in the months after the course to meet the requirements of the ILM assessment.

Prices start at £1,150 + VAT per delegate for SEE member organisations, and £1,450 + VAT per delegate for non-members. This includes the cost of delivering the course, the assessment of all assignments and the ILM fees.

If you wish to run the course in-house, please contact us to discuss your requirements. Courses can be reduced if there’s no requirement for qualification.

One-day mediation refresher
Topics covered include:
  • Benefits of dealing with conflict in the workplace
  • Appropriateness of mediation
  • Skills and behaviours for dealing with conflict effectively
  • Role of mediation in dealing with conflict
  • Skills and techniques for mediation
  • The theory and practice of mediation

This course is designed for those who have previous experience of mediation or have previously been on a comprehensive mediation course but not practised mediation in some time. There will be some practical role-play so that delegates may brush up on their techniques and reflect on where there is room for improvement.

Prices for this course to be delivered at your council start at £750 for member organisations.

Please get in touch if you would like a bespoke quote for any of our training courses.

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